Health officials said they're devising communications outreach plans to ensure Medicaid coverage continues when the pandemic officially ends.

When COVID-19 closed government offices, the state's Department of Transitional Assistance started texting people who rely on its benefits.

After a pilot testing which messages work best, the city reports it has cut failure-to-appear rates by 26 percent.

A wave of antisemitism and hate crimes prompts New York to launch a 5 million initiative and text line to protect residents.

The texting service, called Text 2 Stop It!, has partnered with a government IT solutions provider to make its services available to the public sector.