Pittsburgh's new police records system is live after five years of work, providing officers and federal agencies a better view of crime data.

New Orleans canceled a $6 million contract with the Swedish tech firm Hexagon to develop a new 911 records system.

An apparent cyberattack against an IT vendor has left many local governments cut off from their records management systems.

Commentary: The Oregon Public Employees Retirement System cleaned up its records, and your agency should too, says records officer Alan Smith.