New partnerships in New Jersey and Idaho will enable residents to directly file tax returns online with the Internal Revenue Service.

Several major U.S. wireless carriers will soon allow phone calls to the 988 Suicide and Crisis Lifeline to be directed to local resources.

Two state chief information officers said they're using the "no wrong door" approach when offering services to the public.

Colorado's new digital services director told StateScoop that operational challenges like slow processing times for benefits applications, represent an opportunity.

Maryland Chief Digital Experience Officer Marcy Jacobs joins StateScoop's Priorities Podcast to share her team's approach to improving online services for residents.

Through partnership with the nonprofit Code For America, Maryland joins 12 other states participating in the IRS Direct File system.

Gov tech firms in CivStart's new AI cohort take on tasks like chatbot-as-a-service tools and real-time cybersecurity monitoring.

New Jersey's new innovation chief said his office is looking to hire 20 new staff members over the next two months as it looks to streamline processes…

Maryland technology officials announced a handful of new directors as they expand efforts to improve digital services for residents.

Los Angeles Chief Information Officer Ted Ross says his trip to Armenia revealed a desire abroad to use digital technologies to improve government services.