At the demand of county or state 911 authorities, service providers will be required to complete upgrades to next-generation 911 infrastructure.

The Orleans Parish Communication District is testing a new tool designed to reduce the number of calls human call takers must field.

An investigation into Tuesday's two-hour 911 outage in Massachusetts found it was caused by public safety's firewall software.

To continue delivering emergency services to the growing populace of Aurora, Colorado, public safety officials purchased new AI-powered tools to translate foreign languages and generate analytics reports.

The FCC is investigating why 911 services were unavailable in parts of Nebraska, Nevada, South Dakota and Texas this week.

Emergency management officials in Utah County, Utah, said they're using a new suite of tools that allow handling of video, audio and other media.

Advocates for the next generation of 911 technologies said the lack of federal funding source could generate inequity of critical services.

Non-emergency callers to Dallas' 911 system are now asked to hang up and find a computer.

The 911 Emergency Services Department of Presidio County, Texas, is testing AI-enabled live audio translation for emergency calls.

Lawmakers introduced legislation that would provide a standalone funding mechanism for the nation's upgrade to next-generation 911.