How state government’s digital services are evolving in 2024

Alongside concerns of cyberattacks and a growing interest in generative artificial intelligence, efforts to improve digital services are retaining status in the offices of state chief information officers. On this week’s Priorities podcast, Ohio CIO Katrina Flory and New Hampshire CIO Denis Goulet share how their digital services efforts are maturing in 2024. Speaking last spring from the National Association of State Chief Information Officers midyear conference in National Harbor, Maryland, Flory says the state’s InnovateOhio platform is continually improving how it connects residents to government services, while providing agencies with better data. Goulet shares how New Hampshire’s multiyear effort to retool its online services started with evangelizing state agencies that were initially reluctant to participate.

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