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Contact Center AI

State IT Innovation of the Year Illinois implemented an AI-based help desk system to quickly assist residents looking for answers about state services. The state chose Google…

Dale Walters

State Leadership of the Year Dale Walters has worked for the State of Illinois for more than six years, first as a telecommunications manager and now as…

Matt Van Syckle

State IT Leadership of the Year Montana CTO Matt Van Syckle is at the forefront of an effort, requested last year by Gov. Greg Gianforte, to get…

Marcus Thornton

State IT Leadership of the Year As the No. 2 data official in Virginia, Marcus Thornton is helping mature the commonwealth’s use of data from within a…
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Matt Singleton

State IT Leadership of the Year Oklahoma CISO Matt Singleton is responsible for securing 111 state agencies, a mandate that led him to being an early endorser…

Timothy Sheehan

State IT Leadership of the Year When Wyoming CIO Gordon Knopp resigned in May 2021 amid a major breach of health data, Gov. Mark Gordon asked deputy…

Duane Schell

Unifying IT services “isn’t the sexiest thing,” says North Dakota CTO Duane Schell, but it is yielding “massive efficiencies” across the enterprise. Schell, who’s worked for the…

Chrissy Nizer

State IT Leadership of the Year Between 2020 and early 2022, the Maryland Motor Vehicle Administration rolled out a new service platform it calls Customer Connect, replacing…

Kelly Johnson

State IT Leadership of the Year The Kansas Department of Labor’s April announcement that it’s finally — after some aborted attempts — replacing the 50-year-old mainframe that…
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