The vision of the Access Boston project was to secure the City of Boston’s technology systems while providing convenient and reliable access for over 20,000 users.

The project objectives were:

1. Improved the security posture: introduction of MFA, effective and efficient identity lifecycle management, access control & account auditing
2. Enhanced user experience: simplifying and improve staff access to city applications and data from anywhere
3. Reduced administrative overhead: minimizing the duplication of effort through streamlined provisioning & deprovisioning
4. Empower end users by providing self-service functionality for password resets and access requests.