State IT Leadership of the Year

Between 2020 and early 2022, the Maryland Motor Vehicle Administration rolled out a new service platform it calls Customer Connect, replacing a mainframe environment with a digital system that gives residents one-stop digital access to a range of transactions, including online renewals of driver’s licenses and vehicle registrations, locating auto dealers and uploading medical records for commercial drivers. As the MVA’s administrator, Chrissy Nizer led the new platform’s implementation.